Refund & Cancellation Policy
Plain-language rules for trials, cancellations and refunds. This policy sits alongside the Subscription Purchase Agreement.
Free trials
Every new workspace gets a 14-day free trial with full access. No payment method is collected to start it.
Because no card is on file, the trial cannot and does not convert into a paid subscription. Nothing is charged when it ends — your workspace simply becomes read-only until you choose a plan. Your data is kept so you can pick up where you left off.
One trial per person, business and email address.
Cancelling a paid subscription
You can cancel at any time from Billing inside the app, or by emailing bossadvancedsolutions@gmail.com from your account email.
Cancellation takes effect at the end of the period you have already paid for. You keep full access until that date and are not charged again.
After the period ends your workspace becomes read-only. You can export your sales, buyers and P&L data to CSV at any time, before or after cancelling.
Refunds
Payments already made are non-refundable, including partial months, unused seats and periods where you did not use the service. Because trials are free and require no card, you can evaluate BinBoss fully before paying anything.
We do issue refunds in these cases: a duplicate or accidental double charge; a charge taken after a confirmed cancellation; a billing error on our side; or an extended outage that prevented you from using BinBoss for a material part of a billing period.
Where consumer law in your country grants a mandatory right of withdrawal or refund, that law applies and overrides this policy.
How to request a refund
Email bossadvancedsolutions@gmail.com or open a ticket from the support page with your workspace name, the charge date and amount, and a short description.
We respond within two business days. Approved refunds are returned to the original payment method through our payment processor and typically appear within 5–10 business days.
Annual plans and plan changes
Upgrades take effect immediately and are prorated by the payment processor. Downgrades take effect at the next renewal date.
Annual plans are billed up front for 12 months and follow the same refund rules above.
Account deletion
Deleting your workspace ends your subscription for future periods but does not refund amounts already paid. See the privacy policy for data-deletion instructions.